Privacy policy
PRIVACY POLICY
Last updated: September 3, 2026
Sanebu operates this online store and website, including the related information, features, tools, products and services (collectively, the “Services”).
This Privacy Policy explains how we collect, use, disclose and protect your personal data when you visit our website, use our Services, make a purchase, communicate with us or otherwise interact with our store.
Our store uses Shopify’s e-commerce platform.
If there is any conflict between our Terms of Service and this Privacy Policy regarding the processing of personal data, this Privacy Policy will prevail.
Data Controller
For the purposes of applicable data protection law, Sanebu is the controller of personal data processed in connection with the operation of this store, except where a third party acts as an independent controller.
Contact details:
Sanebu
5 Rue de la Paix
25300 Pontarlier
France
Email: contact@sanebu.com
SIREN: 882 447 899
Personal Data We Collect
“Personal data” means information that identifies you directly or indirectly.
Depending on how you use our Services, we may process the following categories of information:
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Contact information: name, postal address, billing address, shipping address, email address and, when provided, telephone number.
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Order and transaction information: products viewed or purchased, shopping cart, orders, returns, refunds, transaction amounts and transaction history.
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Customer account information: login details and information associated with your account where this feature is used.
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Payment information: payment method, payment status and confirmation, and other information required to process a transaction. Sensitive banking information, such as full payment card details, is generally processed directly by Shopify and/or the relevant payment providers.
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Communications: information included in messages and requests you send to us, including customer service enquiries.
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Technical information: IP address, device type, browser, operating system, technical identifiers and connection information.
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Usage information: pages viewed, interactions with our store, dates and times of visits and other information about how you use our website.
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Marketing and privacy preferences: consent choices, opt-outs and preferences relating to marketing communications, cookies and other tracking technologies.
Sources of Personal Data
We may collect personal data:
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directly from you when you place an order, create an account, complete a form or contact us;
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automatically when you use our website, including through cookies and similar technologies;
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from Shopify and service providers we use to operate our store;
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from advertising, analytics, logistics, payment and other partners where necessary and permitted by applicable law.
How We Use Personal Data and Our Legal Bases
We process personal data only where we have a lawful basis to do so.
Providing the Services and Fulfilling Orders
We use personal data to:
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process and confirm orders;
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process payments;
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arrange fulfilment and delivery;
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manage returns and refunds;
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manage customer accounts;
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communicate with you about your order;
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provide customer service.
These activities are primarily necessary to perform our contract with you or to take steps at your request before entering into a contract.
Legal Obligations
We may retain and process certain information to comply with legal, accounting, tax, regulatory and consumer protection obligations.
The legal basis for this processing is compliance with our legal obligations.
Security and Fraud Prevention
We may process information to secure our store, payments and Services, detect fraudulent or abusive behaviour, and protect our customers and business.
This processing is based on our legitimate interests in protecting our business and customers and, where applicable, on legal obligations.
Customer Service and Service Improvement
We may use communications, order information and usage data to respond to requests, resolve problems and improve the operation of our store.
Depending on the circumstances, this processing is based on the performance of our contract with you or our legitimate interest in providing and improving our Services.
Marketing and Advertising
We may use certain information to send marketing communications and measure or improve our advertising campaigns.
Where required by law, including for certain electronic marketing communications, cookies and advertising tracking technologies, this processing is based on your consent.
Where applicable law allows another legal basis, including in certain relationships with existing customers, we may rely on our legitimate interests, subject to your right to object.
You may withdraw your consent or unsubscribe from marketing communications at any time.
Cookies and Similar Technologies
Our website uses cookies and similar technologies for purposes including:
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operating the shopping cart and checkout;
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remembering certain preferences;
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securing the website;
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measuring store performance and usage;
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where you consent, measuring advertising performance and personalising certain advertisements.
Strictly necessary cookies may be used without consent where permitted by law.
Non-essential cookies and tracking technologies that require consent are used only in accordance with the choices you make.
You can manage your choices using the privacy tools available on our store.
How We Share Personal Data
Where necessary, we may disclose personal data to the following categories of recipients:
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Shopify, which provides our e-commerce platform;
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payment providers;
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carriers and logistics partners;
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IT, technical and hosting providers;
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customer service providers;
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analytics and measurement providers;
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advertising and marketing partners where permitted and, where required, with your consent;
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government bodies, authorities or organisations where we are legally required to disclose information;
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professional advisers where necessary to protect our rights or comply with our obligations.
We may also disclose information in connection with a restructuring, acquisition, sale or other transaction involving our business, subject to applicable legal safeguards.
Our Relationship With Shopify
Our store is hosted and operated using Shopify.
Shopify processes certain personal data required to provide its platform and services. Depending on the circumstances and features used, Shopify may act as a processor on our behalf or as an independent controller.
Information required for the operation of the store may be transferred to Shopify and its service providers located in different countries.
Where Shopify Network Intelligence and associated Enhanced Services are enabled for our store, Shopify may also process certain information from your interactions with our store, Shopify and other merchants in order to improve personalisation, store performance, fraud prevention and certain advertising features.
Where required by law, your choices concerning cookies and tracking technologies will be taken into account for these uses.
For further information, you can review the Shopify Consumer Privacy Policy and use the Shopify Privacy Portal to exercise any rights you may have directly with Shopify.
[Keep the Shopify links already included in Shopify’s generated policy here.]
Third-Party Websites and Services
Our website may contain links to websites, platforms or services operated by third parties.
These services have their own privacy policies. We recommend reviewing them when you leave our website or use a service provided by a third party.
We are not responsible for the privacy practices of independent websites or services that we do not control.
Children’s Data
Our Services are not specifically intended for children and we do not knowingly seek to collect children’s personal data in violation of applicable law.
If you are a parent or legal guardian and believe that a child has improperly provided personal data to us, please contact us so that we can review the situation and, where appropriate, delete the information.
Data Security
We use reasonable technical and organisational measures designed to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no information system or method of transmitting data can guarantee absolute security.
Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected and to comply with our legal obligations.
The applicable retention period depends in particular on:
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the duration of our commercial relationship with you;
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the need to process and follow up on your order;
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whether you have a customer account;
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our accounting, tax and other legal obligations;
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the need to prevent fraud or defend our rights;
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the existence of a dispute;
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your consent or objection to certain marketing activities.
When information is no longer required, it is deleted or anonymised, subject to applicable legal retention requirements.
Your Rights
Where the GDPR or equivalent legislation applies, you may have the following rights:
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right of access to your personal data;
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right to rectification of inaccurate personal data;
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right to erasure where the legal requirements are met;
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right to restriction of processing;
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right to object to certain processing, including processing based on our legitimate interests and, in all cases, direct marketing;
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right to data portability for certain information;
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right to withdraw your consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out before withdrawal.
These rights are not absolute and certain exceptions permitted by law may apply.
To exercise your rights, contact:
We may request information necessary to verify your identity where permitted or required by law.
We will respond within the time limits required by applicable law.
Marketing Communications
You may unsubscribe from our marketing communications at any time by using the unsubscribe option included in our emails or by contacting us.
Even after you unsubscribe, we may continue to send non-promotional communications that are necessary in connection with your orders, your account or our legal obligations.
Complaints About Personal Data
If you have a question or complaint regarding our processing of your personal data, please contact us first at:
You also have the right to lodge a complaint with a competent data protection supervisory authority.
In France, the competent authority is the Commission Nationale de l'Informatique et des Libertés (CNIL).
If you live elsewhere in the European Economic Area, you may also contact the competent data protection authority in your country of residence.
In Sweden, this authority is the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten – IMY).
International Data Transfers
Some of our service providers, including Shopify and some of its providers, may process personal data outside the European Economic Area.
Where personal data is transferred to a country that is not covered by an applicable adequacy decision, we rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses where required.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our practices, Services or legal and regulatory requirements.
When we make changes, we will publish the revised version on this page and update the “Last updated” date.
Where required by law, we will also provide appropriate notice of material changes.
Contact
For questions about this Privacy Policy or to exercise your rights:
Sanebu
5 Rue de la Paix
25300 Pontarlier
France
Email: contact@sanebu.com
SIREN: 882 447 899